Thank you for choosing DealershipCloseouts.com for your shopping needs. We aim to provide the best products and services to our customers. Please take a moment to review our Return & Refund Policy below to understand your rights and responsibilities.
Returns and Exchanges
To be eligible for a return or exchange, your item must be accompanied by a receipt and in its original packaging.
Sale and regular-priced merchandise can be exchanged or refunded within 30 days of receipt.
Return shipping fees will be at the customer’s expense.
We reserve the right to decline returns or exchanges of items that are not in new condition due to damage or misuse by the customer.
A 15% restocking fee will apply to all returns.
Delivery fees and oversize fees are non-refundable.
Non-Returnable Items
The following items are non-returnable:
Gift Cards
Clearance items
Custom order items
Assembled items
Any software, license or digital items
Merchandise labeled as “Non-Returnable” on the product page
Refund Options
You have two options for receiving a refund:
Original Payment Method: If you choose this option, your refund will be returned to the original form of payment used for the purchase.
Store Credit: Alternatively, you can opt to receive a store credit for the refunded amount. Store credit can be used for future purchases on our website and does not expire.
Damaged/Defective Items
If you receive damaged or defective items, please follow these steps:
Provide Photos: Take clear photos of the damaged merchandise and the shipping box it arrived in. We require photos to assess the damage properly.
Include SKU and Order Number: Include the SKU number and your order number in your communication.
Contact Us: Contact our customer support team at info@dealershipcloseouts.com with the subject line “Damaged/Defective Item – Order #[your order number].” In your email, describe the issue and attach the photos.
We will review your claim and, if approved, provide instructions for returning the damaged or defective item.
Please note that DealershipCloseouts.com reserves the right to make the final decision on refunds and exchanges based on the condition of the returned item and adherence to our return policy.
If you have any questions or need further assistance, please contact our customer support team at info@dealershipcloseouts.com or call us at +1 888-738-5538.
Thank you for choosing DealershipCloseouts.com. We value your business and are committed to delivering top-quality products and exceptional customer service.